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Personalized Jewelry

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$49.00

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$49.00

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$49.00

Your product's name

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Your product's name

$49.00

Your product's name

$49.00

Your product's name

$49.00

Refund policy

 

Returns & Refunds

You have 24 hours from the moment you place your order to cancel it, provided the order has not already entered production.

We accept eligible returns within 30 days from the date your order was marked as delivered, provided the item is unused, unworn, and returned in its original packaging.

Due to the fact that our pieces are made to order, we are unable to offer refunds to the original payment method for returned goods.

Eligible returns are issued only in the form of store credit or a gift card.
Store credit or gift cards are provided only when the return meets the requirements outlined in this policy.

The general return policy does not apply to personalized items when the return request is based solely on a change of preference, provided the item was produced according to the confirmed order details and advertised design.

A change of preference includes dissatisfaction with the item's appearance, style, or personal expectations when there is no manufacturing error or discrepancy from the confirmed order.

Personalized items that are produced correctly are not eligible for store credit or gift cards solely because the customer has changed their preference after receiving the item.

Personalized Items

Due to the nature of personalized items, there is a two-step confirmation process in which your order details are confirmed before production.

Once a personalized order has been confirmed and placed into production, we cannot make changes or cancellations because the item has entered the production process.

Personalized items are made specifically for each customer and are therefore not eligible for store credit or gift cards when the request is based solely on a change of preference, provided the item was produced according to the confirmed order details and advertised design.

This restriction does not apply to manufacturer errors or discrepancies between the item received and the confirmed order. 

Manufacturer Errors

If there is a manufacturing error, we will repair or remake your item at no additional cost to the customer.

Please contact Customer Service and provide a picture of the piece clearly showing the error. We will then guide you through the repair or replacement process.

Customers have up to 30 days from the date of delivery to report a manufacturer error.

After 30 days, a $30.00 repair fee plus applicable shipping charges may apply to repair or reproduce the item.

Wear and Tear

We are not responsible for improper use or care of your items. Environmental factors, pH balance, natural oils, and chemicals found in soaps, lotions, sprays, and other products may affect the item's finish and durability.

For longer-lasting durability, we recommend our precious metal options, including silver and gold.

Coupon/Voucher Codes

If your valid coupon code did not apply to your order, our Customer Service team would be happy to redeem the voucher and provide a discount for the difference.

Please allow 3–5 business days for the adjustment to be reflected on your account or statement.

Shipping and Handling

Orders can take 2–3 weeks to produce before being shipped. Shipping and handling costs include the processing and handling of products between the artisans who create your customization and our distribution center.

A shipping and handling fee applies to each item. Shipping discounts for bulk orders may be considered for qualifying bulk orders when requested prior to submitting the order.

Once an order has been confirmed and placed into production, we cannot make changes or cancellations.

Monogramhub.com reserves the right to make changes to its terms, policies, procedures, promotions, and prices.

Top Quality

Made In The U.S.A

30 Day Returns