Find answers to common questions about your orders, shipping, and coupons.
Redeeming My Coupon
Important Note: Only one coupon allowed per order.
If you are ready to redeem your Voucher/Coupon, please read and follow the instructions below:
Copy and paste your voucher code on the box located at the top of this page.
Upon clicking the Find button, or pressing Enter, you will be redirected directly to the item associated with your voucher.
Select your personalization options. Please select your personalization carefully.
Confirm your order details. All sales are final.
Click on ADD TO CART.
Review your order summary, and check the agreement box.
Continue to checkout by clicking on the “Proceed to checkout” button.
Complete the checkout form with your billing / shipping information.
The coupon code and its corresponding discount should be automatically applied to your order. If for any reason the discount is not applied, please enter the discount code and click Apply.
*Please confirm the discount is applied in the order summary, in the box to the right, before placing your order.
Confirm Shipping method, and click on "Continue to payment method"
Enter payment information and click on “Pay now” to finalize your purchase.
You will be redirected to the Order confirmation screen. Please save this for your records. Additionally, an email with your order details will be sent to the email provided.
No. Coupons and vouchers cannot be combined. Only one discount code or certificate code can be entered per order.
In the event that your voucher/coupon does not work; please send us a screenshot of your voucher / coupon, provided to you by the dealsite (i.e., Groupon, LivingSocial, Sweetdeals, etc) to the following email address: cs@monogramhub.com.
We will confirm your code and extend it/activate it if necessary. Our customer service team will respond within 24-48 business hours confirming its activation, in order for you to finalize your order and enjoy your item.
Order Inquiries
NOTE: The standard production time for personalized items is 2-3 weeks from the date the order is placed.
For your order status, you will be asked to enter your order number and your Zip Code. This status will provide the timeframe remaining for your order to ship. Please allow 3 to 7 business days for delivery. To learn about the status of your order please Click Here.
Monogramhub strives to provide our customers with great service, in a timely manner. Due to the nature of your personalized item, an order may take up to 3 weeks from the date the order is placed to hand craft and send your item. Please allow 3-7 business days for delivery after the order ships.
All sales are final. You have 24 hours from the moment you place your order to cancel it. All sales are final from there on forward.
We provide you with easy returns in the event you received your order and wish to return it within 30 days from the day your order was marked as delivered. The item received must be in its original packaging and have never been worn in order for us to accept the return.
Due to the fact that our pieces are made to order, we are unable to offer refunds on any returns. All returns will be credited in the form of store credit or gift cards only!
Please contact us at cs@monogramhub.com. We are not responsible for stolen/missing items after being delivered by the carrier.
First click on the Shopping Cart icon located in the top right side of the page, then click on "Clear Shopping Cart" text located below the items in the cart.
Shipping
In addition to delivering the product to our customers, these costs include the handling of the products between the artisans that adorn your customization, and our distribution center. As a result, there is a shipping and handling fee for each item.
We can consider shipping discounts for bulk orders; however, the request must be done prior to submitting the order.
Keep in mind all sales are final, and once your order has been confirmed and placed, we cannot make any changes or cancellations, since they are sent into a production process. *Orders can take 2-3 weeks to produce before being shipped.
Monogramhub reserves the right to ship orders combined or individually.
Regular and First Class shipping is shipped through USPS. Expedited and bulk order requests are shipped through UPS.
Please note, expedited shipping does not include expedited production, since the product has to go through standard manufacturing.
An email confirmation with your tracking number will be emailed once your item has shipped.
Jewelry Inquiries
We are not responsible for improper use or care of your items. Please keep in mind environmental factors, pH balance, natural oils, chemicals (found in soaps, lotions, and sprays), can affect your items finish and durability.
*For longer lasting durability, we recommend our precious metals of sterling silver and gold.
If there was a manufacturing error, we can repair or remake your item at no additional cost to the customer. Please contact customer service and send us a picture of the piece, displaying the error, and we will guide you through the repair or exchange process.
*MonogramHub reserves the right to decide whether a return is necessary when processing an exchange*. If a picture cannot be provided of our error, we will not proceed with the exchange.
Customers have up to 30 days to claim a manufacturer error. After 30 days, there is a $25.00 repair fee to repair or reproduce your item.
As a Monogram Hub VIP member, you'll enjoy exclusive perks designed to make every purchase more rewarding:
VIP Store Credit
Your monthly membership payment is automatically added to your account as store credit, ready to use whenever you'd like.
10% Member Savings
Receive an exclusive 10% discount on every order while your membership is active.
Free Monthly VIP Gift
Each month, you'll receive a complimentary VIP item as a thank-you for being a member. Your free gift is selected from our monthly VIP collection and may vary from month to month.
Use Your Credit Your Way
Spend your store credit right away or let it build toward a larger purchase. Your credit never expires while your account remains active.
5-Year VIP Warranty
Every VIP purchase is protected by our extended 5-year warranty, giving you added confidence long after your order arrives.
Yes.
When you join, a one-time $0.95 enrollment fee (plus applicable local taxes) is charged with your first order.
After enrollment, your membership renews automatically at $25 per month. Every monthly payment is converted into $25 in Monogram Hub store credit, so you're receiving the full value back to spend on future purchases.
Your membership is flexible—you can pause or cancel it whenever you need.
No.
The one-time enrollment fee is non-refundable because it unlocks your VIP pricing and discounts during your initial purchase. Since those promotional savings are applied immediately, the enrollment fee cannot be refunded.
Your membership renews once every month.
As soon as your payment is processed, $25 in store credit is automatically added to your Monogram Hub account and is available to use immediately on eligible purchases.
Yes.
VIP Membership is completely optional. If you'd rather place a one-time order without enrolling, simply continue through checkout as a guest.
Not at all. There is no monthly purchase requirement.
Your store credit can continue to accumulate until you're ready to use it, making it easy to save toward a future purchase.
If you know you won't be shopping for a while, you can temporarily pause your membership.
Managing your membership is quick and easy:
Sign in to your Monogram Hub VIP account.
Open the Manage Membership section.
Choose whether you'd like to Pause or Cancel your membership.
If you choose to cancel, you'll also have the option to pause your membership instead if you think you'll be back in the future.
You may pause your membership for up to three months at a time.
When your pause period ends, your monthly membership will automatically resume unless you make changes beforehand.
Store credit can be applied with most payment methods during checkout.
Please note that Shop Pay currently does not support store credit, so it cannot be used together with Shop Pay purchases.
Your VIP purchases are protected for five years from the date of purchase. If a covered item becomes damaged during the warranty period, it may qualify for either:
A complimentary replacement or remake, or
Store credit equal to the approved warranty value.
Warranty Claim Requirements
To begin a warranty claim, our customer support team will need clear photos showing the damage. Images are required before we can review, approve, and process any replacement or store credit request.
Our support team is always happy to help with questions about your Monogram Hub VIP Membership.
Whether you need help managing your account, using your store credit, claiming your monthly VIP gift, or submitting a warranty request, we're just a message away.
Thank you for being part of Monogram Hub VIP. We look forward to making every month a little more rewarding.
Orders on Hold
There can be several reasons why your payment could not be processed including, but not limited to:
Enter your total order amount by selecting the dollar and cents to pay.
Once you have checked-out and paid the amount due, please send us an email with the confirmation number, in order to finalize your order. Send the confirmation to: cs@monogramhub.com
**NOTE: Failure to providing confirmation of your payment will keep your order in a delayed status.
We received notification from the US postal service that your address is incorrect or incomplete. Reasons may include, but are not limited to:
Missing Apt / Suite / Unit number
Insufficient or additional characters
Invalid zip code
Check and confirm spaces, characters and/or abbreviations. Please respond to our email address cs@monogramhub.com, confirming the address provided and any corrections in order to proceed with your order.
**NOTE: Failure to providing an address update will keep your order in a delayed status.
It appears we never received your personalization! In order to proceed with your order, we require your personalization information.
Please respond to our email address cs@monogramhub.com, submitting the personalization or image, in order to proceed with your order.
**NOTE: Failure to providing the personalization will keep your order in a delayed status.
Still have questions?
We wouldn't want to keep you waiting for an answer to your question, so please review our FAQ's above before contacting us!
If you could not find an answer to your inquiry, leave us a voicemail on our customer service voicemail line at 1 (516) 980-5073 or send us a message below.
Please include your order number, name, and contact details, and it would be a pleasure to assist you!
