Important Note: Only one coupon allowed per order.

 faqs

Redeeming my coupon:

Q: How can I redeem my coupon?
Important Note: Only one coupon allowed per order.

If you are ready to redeem your Voucher/Coupon, please read and follow the instructions below:

1. Copy and paste your voucher code on the box located at the top of this page.

2. Upon clicking the Find button, or pressing Enter, you will be redirected directly to the item associated with your voucher.

3. Select your personalization options. Please select your personalization carefully.

4. Confirm your order details. All sales are final.

5. Click on ADD TO CART.

6. Review your order summary, and check the agreement box.

7. Continue to checkout by clicking on the “Proceed to checkout” button.

8. Complete the checkout form with your billing / shipping information.

9. The coupon code and its corresponding discount should be automatically applied to your order. If for any reason the discount is not applied, please enter the discount code and click Apply.

*Please confirm the discount is applied in the order summary, in the box to the right, before placing your order.

10. Confirm Shipping method, and click on "Continue to payment method"

11. Enter payment information and click on “Pay now” to finalize your purchase.

You will be redirected to the Order confirmation screen. Please save this for your records. Additionally, an email with your order details will be sent to the email provided.

Q: I purchased several coupons, can I combine them?
No. Coupons and vouchers cannot be combined. Only one discount code or certificate code can be entered per order.
Q: My voucher / coupon does not work, what can I do?
In the event that your voucher/coupon does not work; please send us a screenshot of your voucher / coupon, provided to you by the dealsite. i.e.: Groupon, LivingSocial, Sweetdeals, etc; to the following email address: cs@monogramhub.com We will confirm your code and extend it/activate it if necessary. Our customer service team will respond within 24-48 business hours confirming its activation, in order for you can finalize your order and enjoy your item.


Order Inquiries:

**NOTE: The standard production time for personalized items is 2-3 weeks from the date the order is placed.

For your order status, you will be asked to enter your order number and your Zip Code. This status will provide the timeframe remaining for your order to ship. Please allow 3 to 7 business days for delivery. To learn about the status of your order please Click Here

Q: How long does it take to produce my order?
Monogramhub strives to provide our customers with great service, in a timely manner. Due to the nature of your personalized item, an order may take up to 3 weeks from the date the order is placed; to hand craft and send your item. Please allow 3-7 business days for delivery after the order ships.
Q: Can I change, cancel or return my order?
All sales are final. Once placed, your order is immediately sent to our production facilities. Due to the nature of personalized items, we cannot accept returns. There is a 24 hour time frame for special requests, or modifications. Changes to personalized orders cannot be accepted after 24 hours. Please send your request within 24 hours to cs@monogramhub.com. We are not responsible for stolen/missing items after being delivered by the carrier.
Q: How can I clear my shopping cart?
First click on the Shopping Cart icon located in the top right side of the page, then click on "Clear Shopping Cart" text located below the items in the cart.


Shipping:

Q: Shipping and Handling Costs
In addition to delivering the product to our customers, these costs include the handling of the products between the artisans that adorn your customization, and our distribution center. As a result, there is a shipping and handling fee for each item.

We can consider shipping discounts for bulk orders; however, the request must be done prior to submitting the order.

Keep in mind all sales are final, and once your order has been confirmed and placed, we cannot make any changes or cancellations, since they are sent into a production process. *Orders can take 2-3 weeks to produce before being shipped.

Monogramhub reserves the right to ship orders combined or individually.

Q: Shipping Services and Carriers
Regular and First Class shipping is shipped through USPS. Expedited and bulk order requests are shipped through UPS.

Please note, expedited shipping does not include expedited production, since the product has to go through standard manufacturing.

An email confirmation with your tracking number will be emailed once your item has shipped.


Jewelry Inquiries:

Q: Wear and Tear
We are not responsible for improper use or care of your items. Please keep in mind environmental factors, pH balance, natural oils, chemicals (found in soaps, lotions, and sprays), can affect your items finish and durability.

*For longer lasting durability, we recommend our precious metals of sterling silver and gold.

Q: Manufacturer Errors

If there was a manufacturing error, we can repair or remake your item at no additional cost to the customer. Please contact customer service and send us a picture of the piece, displaying the error, and we will guide you through the repair or exchange process.*MonogramHub reserves the right to decide whether a return is necessary when processing an exchange*. If a picture cannot be provided of our error, we will not proceed with the exchange. Customers have up to 30 days to claim a manufacturer error. After 30 days, there is a $15.00 repair fee to repair or reproduce your item.

Please send the image to our email address cs@monogramhub.com

I received an email from Monogramhub because my order is on hold:

There can be several reasons why your payment could not be processed including, but not limited to:

 

• Billing address does not match bank records

• Bank system failure

• Insufficient funds available

To process your payment, please follow this link: http://www.monogramhub.com/pending-balance-preview-.html

Enter your total order amount by selecting the dollar and cents to pay.

Once you have checked-out and paid the amount due, please send us an email with the confirmation number, in order to finalize your order. Send the confirmation to: cs@monogramhub.com

**NOTE: Failure to providing confirmation of your payment will keep your order in a delayed status.

Q: I received an email about my order on hold because of my address
We received notification from the US postal service that your address is incorrect or incomplete. Reasons may include, but are not limited to:

• Missing Apt / Suite / Unit number

• Insufficient or additional characters

• Invalid zip code

Check and confirm spaces, characters and/or abbreviations. Please respond to our email address cs@monogramhub.com, confirming the address provided and any corrections in order to proceed with your order.

**NOTE: Failure to providing an address update will keep your order in a delayed status.

Q: I received an email about my order on hold because it's missing the personalization or image
It appears we never received your personalization! In order to proceed with your order, we require your personalization information. Please respond to our email address cs@monogramhub.com, submitting the personalization or image, in order to proceed with your order.

**NOTE: Failure to providing the personalization will keep your order in a delayed status.

 

We wouldn't want to keep you waiting for an answer to your question, so please review our FAQ's above before contacting us!

If you could not find an answer to your inquiry, leave us a voicemail on our customer service voicemail line at 1 (866)788-4469 or click here to send us a message. Please include your order number, name, and contact details, and it would be a pleasure to assist you!

 

Thank you for personalizing with MonogramHub!

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