GENERAL POLICIES: Return Policy 14 Day Return Policy - if you're no satisfied with the finalized product simply contact us at www.monogramhub.com/contactus.html within 14 days of receiving your purchase. We have a team of specialist standing by. They will identify best way to resolve any issue.

I. Personalized Orders All sales are final for our personalized jewelry Items, since every single item is designed according to our customer’s personal specifications all items are classified as unique items. Certain fulfillments may be applied to ensure a pleasant shopping experience. All jewelry is carefully examined and inspected for quality prior to being shipped out to our customers. If an item is broken or mishandled by manufacturer fault, as part of the 14 day warranty, customers can contact us and once we determine that this is a manufacturer’s defect multiple fulfillments, replacements and return options will be offered to ensure the ultimate customer satisfaction. There are no exchanges offered for items which were produced at fault of customer error. The Customer is responsible for return shipping. Modification fees may apply. Returns must be complete with all order details. If you are returning the order for a replacement order, be sure to also include the reason for the replacement order. If your item came to you damaged or DOA, or if there is a problem with the order, please contact us using before returning the product through following link: www.monogramhub.com/contactus.html and we'll proceed with the appropriate return or fulfillment steps. We reserve the right to replace parts for DOA products. If a replacement part cannot be obtained, a new product will be issued and shipped directly to you. Once you have returned an item, customer may follow up by contacting us via voicemail or by visiting the Following link:  www.monogramhub.com/contactus.html Please select the title that most resembles your claim. A customer service representative will answer your inquiry within 1-2 business days. In the event that our customer service department determines that your product needs to be sent back to our warehouse, please be sure to select a shipping method that provides a tracking number, this way we can expedite the manufacturing process and your repaired product can arrive to you faster.

II. Promotional Coupons Coupons contain an irrevocable expiration date which is arranged between the deal site and our corporate office. Unfortunately it is not possible to honor the coupon after its expiration however, the transaction is still valid for the paid amount and may be applied toward the purchase of any item on our website. 

Monogramhub.com reserves the right to modify, correct, limit, exchange, suspend, cancel, re-schedule or re-structure the terms, values, coverage, dynamic or concepts of all internal and non partner related promotions. This includes but is not limited to: (Flash Sales, news tellers offers,special offers, seasonal offers, 24 hour sale offers, 48 hour sale offers, charity based promotions, Loyalty based promotions or holiday sale events).

III. Repair and Remake Policy: Warranty Period 14 Days of Receipt We at MonogramHub provide our customers with the best shopping experience possible. If a situation occurs in which a repair or remake is warranted within 14 days of receipt, we’ll work to ensure your satisfaction with either one of them. Replacements will be free of charge on same exact item. (Same initials, name , color and personalization)

Reason for remakes or repairs include but are not limited to: •               Incorrect initials or lettering •               Item broken •               Incorrect ring size

IV. Abnormal wear and tear (Tarnish) Our products rarely tarnish easily since we use the most advanced e-coating process to help with the endurance of the plating in all of our products. If after the first 14 days after receiving your item you notice that it is tarnishing abnormally fast, you may access www.monogramhub.com/contactus.html and notify our customer service specialist. We will issue you a prepaid shipping label for a tarnish treatment.

V. Modification Policy All order modifications are permitted as long as they are submitted within 24 hours of the order being placed *(beyond this point all modification service requests may require a fee of up to 15 USD$).

The order modification as a service is free of charge as long as your request is submitted within the first 24 hours; however, some fees may be applied if the nature of your modification is considered an upgrade. Upgrades can be identified as material upgrades such as (gold instead of silver), or size upgrades such as (22’’ instead 16’’ for chains), (2’’ instead of 7/8 for pendants & monograms) among others. In the event of an order modification upgrade is requested, your item will be placed on hold until payment is confirmed.

VI. Shipping Rates Shipping charges are based on the shipper's address and the weight of the purchased item. Voucher coupons that have shipping included will provide free shipping for an order that is placed with the same value as the voucher coupon. If you select expedited shipping at checkout and shipping is covered by your coupon, your total balance may be altered with an additional fee. All orders are shipped and tracked through USPS First Class Mail. VII. Total time for delivery Be advised that many factors contribute to delivery time. We will be sure to ship orders out within these time frames that are listed on each product’s page. Since most of our products are personalized and handmade, it takes approximately 2-3 weeks from production to shipment. Once an order has been shipped, please allow 10 days for arrival. If you're trying to estimate when your order will arrive, consider the following: Credit card approval begins the manufacturing process. Orders placed on Holidays will be processed on the next business day. VIII. Shipping Limitations We are happy to ship our products within the USA as well as internationally. MonogramHub cannot be responsible for returns that are lost or misdirected in shipping. We can only credit you for items that have been confirmed as received back in our warehouses.

IX. Changes to Order Changes requested after order placement and up until the time of shipment, will require a $15 reprocessing fee. See Modification Policy for more information.
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